service agreement

Welcome to our video series ‘exposing the hoodwinking’…

Each week we will bring to your attention a clause (usually hidden deep) within service agreement T&C’s, which could cause you much pain and extra unforeseen charges in the future.

This week it’s 1 of our favourites. Pricing clauses.

If you are about to sign (or have already signed) a service agreement to cover a printing solution, photocopier or telephone system, check the charges or pricing clause with the agreements T&C’s.

And if you find a clause that says something like: ‘Pricing will be reviewed throughout the term of this agreement & may be subject to an increase’ or ‘we will notify you of any changes to prices by giving you no less than 30 days written notice’. Beware…

Clauses like these allow the supplier to increase their prices whenever they feel like it, and there is absolutely nothing you can do about it.

We’ve had instances of customers paying nearly twice the amount they originally agreed, by the time they got to the end of their original agreement. Increasing their costs by up to 100%.

Our advice is to thoroughly check your T&C’s before you sign. And if you spot a pricing clause that worries you, ask your supplier to replace it with a fixed priced guarantee.

And if they won’t. Don’t sign it. And go find a trusted supplier who provide fixed priced agreement guarantees to all their customers.

Welcome to episode 2 of our video series ‘exposing the hoodwinking’…

Each week we will bring to your attention a clause (usually hidden deep) within service agreement T&C’s, which could cause you much pain and extra unforeseen charges in the future.

This week we’ll start to cover the dreaded termination clause. Some suppliers make this a very complex area, mainly to baffle the life out of you.

And it can be so complex we’re going to split it into parts. So today is part 1.

Before you sign a service agreement to cover a printing solution, photocopier or telephone system, check the termination clause within the agreements T&C’s.

And if you find a clause that says something like: ‘Should you terminate this agreement you must pay any outstanding sums owed (including the balance that would have been payable) if this agreement had not been terminated early’. Beware…

This clause allows the supplier to charge you for the remaining years left on the service agreement. Even if you cancel due to poor service.

The supplier takes your average monthly printing spend & multiplies it by the remaining months you had left on the agreement, before you cancelled it.

So, on average. If your monthly printing spend is £200 & you had 2 years (or 24 months) left on your service agreement, when you cancelled it. The supplier will invoice you for £4,800. And there is absolutely nothing you can do about it.

We’ve had instances of customers being forced to pay over £10,000 just to get out of their service agreement, because they cancelled. Even though is was due to the suppliers very poor service.

As always. Our advice is to thoroughly check your T&C’s before you sign. And if you spot a termination clause that worries you, ask your supplier to remove it & replace it with a clause that allows you to leave without high charges if their service is poor.

And if they won’t. Don’t sign it. And go find a trusted supplier who will guarantee to let you leave (if their service is poor) without extortionately high financial penalties.

…thank you for watching

Welcome to episode 3 of our video series ‘exposing the hoodwinking’…

Each week we will bring to your attention a clause (usually hidden deep) within service agreement T&C’s for office equipment like printersphotocopiers & telephones. Which could cause you much pain and extra unforeseen charges in the future.

Today it’s part 2 of the dreaded termination charge.

Last week, we discussed how some unscrupulous suppliers can make you pay the whole remaining balance of the service agreement, if you want to cancel due to their poor service. Which can lead to many £1,000’s in immediate charges.

This week we’re discussing average billing levels & what can happen if you drop below them.

Somewhere in your agreement could be a clause that says something like. ‘The service agreement will be considered to have been terminated by you, if the equipment is used at monthly levels below 50% of your average monthly usage over the previous 12 months’.

This clause means. If your usage halves. Your supplier has the right to terminate the agreement & charge you the full remaining months left on your agreement, which they will calculate using your previous higher usage volumes & not your current reduced amounts.

As an example…</