Welcome to our video series ‘exposing the hoodwinking’…

Each week we will bring to your attention a clause (usually hidden deep) within service agreement T&C’s, which could cause you much pain and extra unforeseen charges in the future.

This week it’s 1 of our favourites. Pricing clauses.

If you are about to sign (or have already signed) a service agreement to cover a printing solution, photocopier or telephone system, check the charges or pricing clause with the agreements T&C’s.

And if you find a clause that says something like: ‘Pricing will be reviewed throughout the term of this agreement & may be subject to an increase’ or ‘we will notify you of any changes to prices by giving you no less than 30 days written notice’. Beware…

Clauses like these allow the supplier to increase their prices whenever they feel like it, and there is absolutely nothing you can do about it.

We’ve had instances of customers paying nearly twice the amount they originally agreed, by the time they got to the end of their original agreement. Increasing their costs by up to 100%.

Our advice is to thoroughly check your T&C’s before you sign. And if you spot a pricing clause that worries you, ask your supplier to replace it with a fixed priced guarantee.

And if they won’t. Don’t sign it. And go find a trusted supplier who provide fixed priced agreement guarantees to all their customers.

Welcome to episode 2 of our video series ‘exposing the hoodwinking’…

Each week we will bring to your attention a clause (usually hidden deep) within service agreement T&C’s, which could cause you much pain and extra unforeseen charges in the future.

This week we’ll start to cover the dreaded termination clause. Some suppliers make this a very complex area, mainly to baffle the life out of you.

And it can be so complex we’re going to split it into parts. So today is part 1.

Before you sign a service agreement to cover a printing solution, photocopier or telephone system, check the termination clause within the agreements T&C’s.

And if you find a clause that says something like: ‘Should you terminate this agreement you must pay any outstanding sums owed (including the balance that would have been payable) if this agreement had not been terminated early’. Beware…

This clause allows the supplier to charge you for the remaining years left on the service agreement. Even if you cancel due to poor service.

The supplier takes your average monthly printing spend & multiplies it by the remaining months you had left on the agreement, before you cancelled it.

So, on average. If your monthly printing spend is £200 & you had 2 years (or 24 months) left on your service agreement, when you cancelled it. The supplier will invoice you for £4,800. And there is absolutely nothing you can do about it.

We’ve had instances of customers being forced to pay over £10,000 just to get out of their service agreement, because they cancelled. Even though is was due to the suppliers very poor service.

As always. Our advice is to thoroughly check your T&C’s before you sign. And if you spot a termination clause that worries you, ask your supplier to remove it & replace it with a clause that allows you to leave without high charges if their service is poor.

And if they won’t. Don’t sign it. And go find a trusted supplier who will guarantee to let you leave (if their service is poor) without extortionately high financial penalties.

…thank you for watching

Welcome to episode 3 of our video series ‘exposing the hoodwinking’…

Each week we will bring to your attention a clause (usually hidden deep) within service agreement T&C’s for office equipment like printersphotocopiers & telephones. Which could cause you much pain and extra unforeseen charges in the future.

Today it’s part 2 of the dreaded termination charge.

Last week, we discussed how some unscrupulous suppliers can make you pay the whole remaining balance of the service agreement, if you want to cancel due to their poor service. Which can lead to many £1,000’s in immediate charges.

This week we’re discussing average billing levels & what can happen if you drop below them.

Somewhere in your agreement could be a clause that says something like. ‘The service agreement will be considered to have been terminated by you, if the equipment is used at monthly levels below 50% of your average monthly usage over the previous 12 months’.

This clause means. If your usage halves. Your supplier has the right to terminate the agreement & charge you the full remaining months left on your agreement, which they will calculate using your previous higher usage volumes & not your current reduced amounts.

As an example…

If there is 3 years remaining on your agreement & your average monthly spend for the previous 12 months was £200, but your current needs have reduced it to £100 a month or less. Your supplier has the right to terminate the agreement & charge you immediately for the remaining 3 years, at the previous higher rate of £200 a month. Which in this instance, is a mind boggling £7,200.

As always. Our advice is to thoroughly check your T&C’s before you sign. And if you spot a termination clause that worries you, ask your supplier to remove or change it.

And if they won’t. Don’t sign it. And go find a trusted supplier who provides simple honest service, with guaranteed fixed prices & doesn’t hide behind complex 1 sided terms & conditions.

…thank you for watching

Welcome to episode 4 of our video series ‘exposing the hoodwinking

Each week we’re bringing to your attention a clause (usually hidden deep) within service agreement T&C’s for office equipment like printersphotocopiers & telephones. Which could cause you much pain and extra unforeseen charges in the future.

Today were going to cover automatic contract extensions…

Somewhere in your agreement could be a clause that says something like. ‘This agreement shall run for the minimum term of 60 months and will automatically continue for a further 24 months, unless not less than 6 months written notice is given by you, such notice to expire not earlier than the expiration of the minimum term’.

This clause means….

If you fail to terminate your service contract in writing, exactly six months before the end of the original contract start date. The supplier has the right to automatically extend your contract for a further 24 months.

And what’s worse. If you’re not happy about it & stop paying them. They will terminate the contract and request immediate payment in full for the extended 24 months period. Based on your average monthly billing amount over the previous 12 months.

As an example…

If you fall fowl of this clause & you’re so unhappy, you decide to stop paying the supplier (and your average monthly spend for the previous 12 months was £400). The supplier will just terminate your contract & request immediate payment of £9,600 to cover the extra 24-month period.

This extension clause can vary in length too. We’ve seen 6-month periods right up to a 3-year periods, and anything in between. It simply comes down to what the individual supplier decides.

As always. Our advice is to thoroughly check your T&C’s before you sign. And if you spot an extension clause that worries you, ask your supplier to remove or change it.

And if they won’t. Don’t sign it…

And find a trusted supplier who provides simple honest service with fixed prices & NO automatic extensions. Who don’t hide behind complex 1-sided terms & conditions.

…thank you for watching

Welcome to episode 5 of our video series ‘exposing the hoodwinking

Each week we’re bringing to your attention a clause (usually hidden deep) within service agreement terms & conditions for office equipment like printersphotocopiers & telephones. Which could cause you much pain and extra unforeseen charges in the future.

Today were going to cover ‘Replacement Parts’…

Somewhere in your agreement could be a clause that says something like. ‘Parts will be replaced under warranty for a period of 12 (or 24) months from the installation date of the equipment, thereafter parts will be charged at our standard rates.’

This clause means….

Even though you may have signed 5-year service agreement. Any parts which fail after 12 or 24 months will be chargeable and is in addition to your normal monthly service charges.

And, if you’re not happy about it & decide not to pay the supplier for the replacement parts. They may terminate the agreement for breach of their terms & conditions. And request immediate payment in full for the remaining agreement period. Based on your average monthly billing.

As an example…

Replacement parts can be very expensive. A fuser or transfer belt can be £200 – £300 each. But if you decide to withhold payment (and have an average monthly billing of £200) with 2 years left on your agreement. You could be hit with an even bigger bill for £4,800 when they terminate the agreement.

As always. Our advice is to thoroughly check your service agreement T&C’s before you sign. And if you spot a clause that says you need to pay for replacement parts. Ask your supplier to remove it.

And if they won’t. Don’t sign it…

Instead. Find a trusted supplier who provide simple honest service & include the cost of all parts for full term of the service agreement. And don’t hide behind complex 1-sided terms & conditions.

…thank you for watching